Return/Reprint/Damage Policy

 

My goal is 100% customer satisfaction. If you are not happy with the quality of your printed order, contact me within 30 days and I will work with you and the company I use for printing services, in getting it reprinted/returned.

You are responsible for previewing your images to ensure that all customizable features are to your liking before placing the order. These features include spelling, grammar, positioning of text, orientation/cropping of images and other services such as paper choice and finish options.

Please Note: Vivid Metal prints undergo a series of coating procedures prior to printing. There are minor variations and imperfections on the surface of the metal that we cannot control. While we make every effort to reduce their visibility, we cannot consent to remakes or issue credits solely for these imperfections.

Prints with a backboard added are meant for framing. The print and mounting material do not match perfectly in size so there might be a slight white border around the edges. If you have a print arrive with the slight white border it can not be returned for exchange nor refunds given. Also, the mount can warp if not framed.

If you are ordering prints to coordinate with the colors of your current home decor make certain those colors match, as I will not be able to have your prints returned nor exchanged.

 

To request a refund, please contact me with the following:

  • Order number
  • Item description
  • Brief explanation as to why you would like a refund and description of damage

 

Damaged Order

Every order is packaged as carefully as possible to withstand courier handling. If you receive damaged prints from courier damage, notify me immediately. Contact me within 10 days so that I may have your prints replaced immediately. Please include photos showing the damage to the packaging and then to the print itself.

 

Gift Certificates

Gift certificates can not be returned nor exchanged nor refunded. Please note also Gift E-Certificates must be used within 90 days of purchase.

 

Watermark

The watermark in the lower right corner on images will not appear on the final print nor on final print showcase products.

 

Free Shipping

Free shipping on orders on $150 and over is available for those in the USA only. For more detailed information click here.

 

 

As always if you have any further questions don't hesitate to contact me.